Straight Answers, No Sales Pitch
The questions homeowners ask us most often — answered honestly, without jargon.
How quickly can your team be on site?+
Our average emergency response time across the core service area is around 35 minutes, with most jobs reached within 1 to 1.5 hours. We're available 24/7 — call 503-309-5961 anytime.
Do you work directly with my insurance company?+
Yes. We document the loss with photos, moisture readings, and detailed scopes, and coordinate directly with your adjuster. You stay informed without becoming the messenger between us and the carrier.
How long does water damage drying take?+
Most residential drying is complete in 3 to 5 days, depending on materials, the volume of water, and how quickly mitigation began. We monitor moisture daily and stop the job when readings hit dry standard — not before.
Is mold dangerous? Do I need to leave my home?+
Most situations don't require relocation, but anyone with respiratory issues or weakened immune systems should avoid the affected area until containment is in place. We'll tell you honestly if leaving makes sense.
Can you handle reconstruction after mitigation, or do I need a separate contractor?+
We handle both in-house. Drywall, framing, tilework, painting, kitchen cabinets, and flooring all run through our team — so you don't have to coordinate multiple contractors after a loss.
What does an estimate cost?+
Estimates are free. For mitigation emergencies, we begin work immediately while documentation is captured for your insurer.
Are you licensed and insured?+
Yes — fully licensed and insured in Oregon. Documentation can be provided on request.
Do you offer fire and smoke restoration?+
Yes. We handle soot removal, smoke odor neutralization, content cleaning, board-ups, and full reconstruction following fire damage.
What areas do you cover?+
Portland, Salem, McMinnville, Newberg, Sherwood, Tigard, Tualatin, Wilsonville, and the wider Willamette Valley. We travel for the right project — call us if you don't see your city.
Damage Doesn't Wait — Neither Do We.
Call for immediate emergency response, or request a free estimate and we'll reach out promptly.